Shipping
Where can merchandise ship to?
Street addresses only
No PO Boxes
All 50 states including the District of Columbia (excluding all US Territories)
Overseas Upon Request
What is “In Stock”?
In Stock merchandise is Ferring RMMH branded merchandise already decorated and in stock, ready to ship.
When will my “In Stock” order be shipped?
We strive to process orders as quickly as possible. Orders placed Monday through Friday are usually shipped within 48 hours. Please note that during periods of high volume, it will take slightly longer for your order to ship (sales, major promotions, holiday season, etc.). Orders placed over the weekend are usually shipped the next business day.
When will my order be delivered?
Orders will be shipped UPS Ground unless noted otherwise. Delivery is within 2-5 business days, please refer to the shipping map at checkout.
How can I track my order?
Once an order has shipped, you will receive an email notification with tracking information. You can also log into your account page to check the status of your order and tracking information.
What if I’d like to change my order after it’s placed?
Once the item has shipped, but we are not able to make changes, adjustments, or cancellations to an order while it is in transit. We will certainly try our best to accommodate a we understand errors can happen! Send us an email at: ferring@Stran.com
Can I ship to an address that is different from my billing address?
Yes, you’re able to enter separate shipping addresses and save addresses to your address book that you may want to ship to in the future.
Why are my purchases being sent to me in multiple shipments?
You may have ordered several items that don’t fit into one box or may ship from different locations.
Returns & Exchanges
How do I return or exchange my order?
To return or exchange your product(s), please send an email to: ferring@stran.com the following information:
- Order Number
- Item you’re looking to Return/Exchange
- Reason for Return/Exchange
- Best contact information so we can assist you with your Return/Exchange
Cancellations and Alterations to Existing Orders
Once an order acknowledgement is approved, we cannot guarantee our ability to make changes or cancellations to an order. Stran will make every reasonable effort to comply with your cancellation request. If you have already signed your Order Acknowledgment/Proof Approval you will be responsible for any charges already accrued during the order process such as; you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include, but are not limited to, setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer. All cancellations must be made in writing either by fax or email. No verbal cancellations will be accepted.
CLAIMS, ADJUSMENTS OR RETURNS
If you have any problems with your order, please contact your dedicated customer service within 15 days of receipt. We advise opening your merchandise immediately upon receipt to review its quality even if you do not intend to use it right away. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call or email customer service immediately. If appropriate, we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.
Original shipping charges are not eligible for refund on orders that were shipped correctly.
Refunds on returns will only be applied to the original form of payment with the shipping and handling fee deducted from the credit total.
If you need your exchange in a hurry, email us at ferring@stran.com and we will do our best to get your new products out to you quickly. You will be charged for the merchandise on its way to you and you’ll be credited for your original purchase as soon as we receive your return.
How long will my exchange take?
During high-volume seasons it may take up to 30 days for your exchange to be processed. Should you need to expedite your exchange, we recommend that you purchase your new items from www.strashop.com/ferring and then send the unwanted or incorrect items back to us for a refund. Please note, to be eligible for an expedited exchange, you must be the original purchaser—we are only able to process a refund to the original form of payment.
If a certain item is out of stock, when will it come back in stock?
To find out when a product will be back on the shelves you can email ferring@stran.com.
Order Approval & Payment
What forms of payment does the site accept?
The Ferring RMMH store only accepts credit card payment for online purchases.